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Lost or damaged issues: It is company policy to replace the current issue of MC2 if it's lost by the postal service or received in badly-damaged condition. We will replace a subscriber's copy only once per year if they are lost or damaged. In most cases it takes between 15-20 days for the magazine to reach a subscriber (for all but a few dozen subscribers), but we do ask you wait 30 days from our mailing date before contacting us about a lost issue. The mailing date for each issue is posted on "new issue" and/or the home page of this site. If the mailed replacement issue is not delivered by the postman, we will not replace it with a 3rd copy, but will continue to send the remaining issues until the subscription is fully servciced in that subscription time period. If the delivery problem does occur on two issues in a one-year time period we may question if the address is actually deliverable, and will inform the subscriber that we cannot continue to send replacement issues. Unlike most magazines, we will try again in this subscription period, but we may ask the subscriber to pay for the mailing cost, as non-delivery of issues is not really our fault. We reserve the right to refund a subscriber's remaining subscription money, should subsequent deliveries of the publication continue to be problematic. We prefer not to send to corporate or company addresses, especially in large companies, as issues tend to get lost in the mailroom. Therefore, we do not guarantee delivery to company addresses, only to home addresses and personal PO boxes. We mail all mass-mailed subscriber's copies at 3rd or standard-class USPS. This level of mail is not forwarded by the USPS, so you must inform of us any address change ASAP and a minimum of three weeks before the next issue is due to mail. See our subscription page for mailing dates so you can stay ahead of the system. We cooperate with the USPS system in undeliverable copies by them copying your magazine's cover and mailing it to us with the reason for being non-deliverable. This costs us the original magazine and a 50 cent charge by the USPS, so we cannot send a replacement if you have moved, are temporarily away in that time of year, or are out of the country on vacation/business. "Snowbirds" should inform us of their away times and we will hold or correct the database to send an issue or two to the temporary address. Then please inform us of your return to the home address. We will replace a lost or badly-damaged issue only during the time that issue is current. For instance, issue #24 was mailed February 15, 2010, so to get issue #24 you would have to request #24 to be replaced before the #25 mailing. It's due to the increasing postal costs that we can no longer continue replacing lost issues in the past months, so we will add one copy to your forthcoming issues we owe you of MC2 magazine. Bulk mailing is 50 cents, and 1st class mail is over $2, so we have to watch our costs of providing MC2. |
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